Feedback about our service is vital because it allows us to monitor the quality of care we deliver to our residents. We are constantly striving to ensure our residents feel at home, and our Open Door policy means relatives can call in or stop by at their convenience.
These are some of the comments we have received from relatives and professionals.
All I can report is I visited your home on over 1200 occassions over the years and NEVER came away feeling let down or disgruntled. You are a wonderful crowd.
You have a magnificent team at The Red House. Please convey our thanks to all the team. I will so miss the girls for their kindness to us all and the fun we used to have with them when visiting. I will have to find somewhere else that serves tea and biscuits around 3pm each day now, or go hungry. On a serious note, we will miss you all. Your professional kindness helps with what can never be an easy journey for any family. To every one of you - Please keep up the good work you do in making all the 'Decembers' of people's lives as nice and as easy as you did for our mum.
...Andrew, Michael & Trevor Davies
To all the staff at The Red House. With grateful thanks for your care of Jack. He came to think of it as home and all of you as his friends. We have nothing but praise for you all.
The care and caring is excellent. We are totally satisfied with all aspects. You are a great team, anticipating need, giving support and always making sure enough time is spent with patient, relatives and friends.
...Paul Birchall Family
As a GP visiting many nursing homes in this area, the Redhouse has no competition for excellence. The care given and the way the home is run are exemplary.
Thanks to the Redhouse for the care you gave to our mum. We also appreciate your presence at the church and feel it reflects the personal care which marks your establishment.
We were all very guarded when choosing a place for our mum but we need not have worried. It proved to be an excellent choice.
The Redhouse provides a remarkable combination of expert professionalism and caring, warm human affection. The relationships between staff and residents are affectionate, positive, humorous and reassuring. We could not ask for more.
All the staff at the Redhouse cared for my aunt with the greatest kindness and understanding. They are forever cheerful and full of life which my aunt thoroughly appreciated. She felt comfortable and totally safe.
We were very happy with the service offered by the Redhouse. As we visited daily we are in a position to state that staff were caring and attentive.The nursing care was reassuring. The house keeping exemplary. Cleaning, laundry and domestic details were attended to with regular efficiency. The meals were appropriate for our mother's dietary requirements. We are grateful to the Redhouse for the sanctuary they gave our mother in her final few months.
It seems so recently that I was waiting in the lobby for mum to arrive from the Hospital. We had no idea whether she would live for weeks, months or years. The time she was with you was very special as you took her under your collective wing. There was a certain amount of relief as the burden was lifted from me, but there was much more than that too; the certainty that she was surrounded by cheerful, kind and affectionate care on top of sheer professionalism. Sally and I sensed it all the moment we walked through the door on the day we toured all our options.
A Sample letter from a resident's relative. ..........................................Dear Mrs Morton, Following the death of dear Miss P this week, I felt I must write to you with copies for the whole team at The Red House Nursing Home, to indicate the appreciation all Miss P's friends and relatives have felt for the wonderful way in which you have all looked after this dear but so frail and fragile old lady for the past seven years. I suppose because of my thrice-weekly visits I know more than most, just how hard you have all worked in order to ensure that Miss P got the most of her last few years despite her awful Parkinson;s disease which deprived her of walking even one step all the time she was in your care. I saw for myself during the two years before she came into your care that Miss P did not really look after herself as much as she ought to. She was never really interested in cooking and it was so timely in a way, that The Red House arrived when it did as both Vanessa and I feel sure that her daily intake of jolly good food from the ladies in the kitchen really did prolong her life. She looked forward to her meals and seldom did I ever see very much left on her plate at the end of each course. She confessed to me that she had never eaten so well as when at your Nursing Home. I have nothing but the highest praise for all the nurses and carers, too many to mention by name but you all know that I do know the vast majority of you by name and will remain grateful to you to the end of my own days for the manner in which you have gone about your duties from the start of Miss P's life with you right up to the end this week. I salute you all! Our ladies and Graham in the kitchen, David always on hand if needed, Doris with her laundry visits, Lyn who first showed me around the Red House when I was looking for Miss P's new permanent home and conveyed to me at the time just what a warm feeling seemed to invade the premises, John & Salome, always around and ever willing to help and finally our two Matrons, Sue Williams & now Alison both of whom I hold in great esteem for their kindness, patience (with yours truly) and professionalism. What a team! I feel sure you get so many letters like mine because of who you are and what you do but you are an outstanding Nursing Home and I just wanted you all to know it!
Dear Staff at The Red House........It was so touching to see not one but three of you at our mother's funeral earlier today, Jo, Maggie,and Alison, I only wish you could have come back with us to the Jackdaw and all your colleagues too, to celebrate Mum's life and your very important part in making her last month the best they could be. Things I'll never forget.,The day Sally and I arrived to look around and knew immediately we walked through the doors that this was 'the one' although we did continue our recce around about five more nursing homes. The atmosphere lifts you as soon as you enter; professionalism of the highest order but also warmth, affection, a cheery manner and - v important, I am certain - a great relationship with each other. The way everyone greeted us with a friendly smile, and, as we saw Mum's trust develop, the sense that she received exactly the same friendly smile and kindness whether we were there or not. The extra care you took not only of her but of us as well in that final week, when were in and out all day every day, and when I stayed for the last two nights with her. Cups of tea, bedding, the subtle communications as people dealt with her "personal care" and gently let us know how things were changing.